- General Information
At StoneWolf, we are proud of our products and believe wholeheartedly in their quality and that they are fit for purpose. We hope that you are as happy with our products as we are.
If, however, you are not 100% satisfied with your purchase, and you wish to return it, you can return do so within 30 days of receipt in “As New” condition.
- “As New” means that garments need to be unworn, undamaged, scent neutral, and re-sealable to be eligible for a refund.
- Stone Wolf Fitness Ltd reserves the right to accept or deny returns/refunds on a case-by-case basis at their own discretion.
Before making a return, please read through our full returns policy below carefully.
Returns must be made within 30 days of the delivery date.
We are unable to offer free returns.
We have carefully created our sizing charts for each item to help you with your purchasing.
Returns of garments that are part of our discount codes : if partial returns of these kits/discounts are returned, the customer will not be able to return the none discounted part without then paying the full garment price for the item not returned (keep the discounted price). ie. If purchasing full price leggings created a discounted price for the sports bra, and the leggings are returned for refund and the sports bra are kept - the refunded amount will be deducted the remaining full price of the discounted item.
You, the customer, have duty of care until the package is back at our facility. You are solely responsible for the safe packaging and return of your order to Stone Wolf Fitness Ltd. Stone Wolf Fitness Ltd are not responsible for any lost or missing packages returned to us by any delivery service.
- The package is still under the customers duty of care until the package is received at our facility.
- The customer is responsible for ensuring returns are well packaged and protected from damage in transit.
All gift cards and sale items are non-refundable.
Once items are received at our warehouse returns are processed on Fridays. Funds will be credited to original payment method ONLY and should appear in your account by the end of that weekend.
If you have any questions or concerns about making a return, please email our Customer Relations Team on email@example.com
- International Returns
All our returns policy rules apply to international orders as with UK orders.
We understand, however, that overseas postal services can sometimes take longer than expected, so to ensure that your return is within the 30 days return policy, please send proof of receipt for sending your order back to us, clearly marked within the standard 30 days of delivery to firstname.lastname@example.org with you order number, items to be returned, and all relevant information.
- the package is still under the customer’s duty of care until it has been received at our facility.
If you have any questions or concerns regarding making a return, please email our Customer Relations Team on email@example.com
If you would like to make an exchange, please follow the same process to return your item. Clearly outline which item is required for exchange, and what alternative size you need your item exchanging for.
Exchanges are for the same product, on a like for like basis ONLY. (i.e., a different size/colour in the same item).
If you would like a different product, please use the same process to return the item for a refund and place a new order. Details for returning an item found below (Section 5).
We will send out the exchanged product upon receipt of the returned garment at our facility within approximately 1-2 business days.
- Faulty Goods
At StoneWolf, we are proud of the checks put in place to ensure the excellent quality of products on our website. All garments are subject to multiple checks during manufacture, shipping and order fulfilment. However, if you believe your item to be faulty, please contact our Customer Relations Team on firstname.lastname@example.org
Please note, faulty goods refer ONLY to manufacturing faults/errors.
Items that become damaged due to normal wear and tear are NOT considered to be faulty.
- Stone Wolf Fitness Ltd solely reserve the right to accept/refuse any items deemed to be faulty at their own discretion at inspection upon the items return.
Please ensure all items have been washed and dried using the care label instructions provided.
- How To Make A Return
We do not offer free returns at this stage. If you wish to make a return, please outline your name, order number, and which items you wish to return.
Please send your items to:
Stone Wolf Fitness Ltd
114 Brook Street
Please note all refunds are subject to the discretion of STONE WOLF FITNESS LTD, we reserve the rights to refuse any item we do not believe fits into our returns policy. All refunds will be credited to the purchaser’s original payment method ONLY. Original shipping charges will not be refunded.
Amounts will be refunded in the currency used to make the original purchase. Currency rate fluctuations may mean this amount will vary to the original price.