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Frequently Asked Questions

When will my order be shipped?

Once your order has been processed and payment approved, we will aim to pack and ship your order within 24 hours.


Can I cancel/edit my order?

At StoneWolf our mission is to get your order shipped as fast as possible, therefore, we are not able to offer order amendments/cancellations once successfully placed. If you wish to return your order, please follow our returns policy here.


What are the shipping fees?

- Please see our shipping policy
- For UK orders all orders over £60 qualify for free delivery. (DPD Courier Service). 
- For International orders, please check out the shipping policy for various destinations information.


How do I return a product?

Please send back your item, with a note detailing the name used to place the order and your order number. For overseas orders, please email a copy of the receipt to - this date will be used if your return falls outside of the returns policy deadline.


How much duty & tax will I pay?

Unfortunately, we cannot accurately supply these.

All checkout prices include UK sales taxes (VAT) & duties, there are no additional fees to pay for UK orders.
For overseas duty & taxes please see our shipping page here.



Do you ship to PO boxes?

No, we cannot ship to PO boxes in the UK or Internationally due to our ‘tracked and signed’ shipping service.



What size do I need?

Please see our sizing chart here.
Alternatively, each product page details model information, and sizes they wear.


How long will it take to refund?
Our returns policy states that we process all returns on Fridays each week. Please allow the weekend for your refund to appear in your bank account.
If you have any queries on a return/refund after this period, please contact our Customer Relations Team on

How is my order being delivered?

For UK orders, your order will be delivered by DPD.

For our international customers (outside of the UK), your order will be delivered using a Tracked & Signed Service. Internationally we brunt most of the costs and feel that this service is the most reliable for safe delivery of your items with full tracking, and signature upon delivery for every order, for that extra peace of mind.

For further info on shipping see here.


How long will my delivery take to arrive?

For standard UK orders, we ship using DPD Courier Service – orders should arrive within 48 hours, with full order tracking available.
For International orders, please see our estimated Transit Times on our shipping table here.


Can the value of my order be adjusted for customs purposes?

No, we are required by law to be completely transparent with the value of all items in our shipments.


What are your regular hours of service?

Mon – Fri 8am – 5pm, however, if contacting through live chat, our hours extend outside of these times where possible.


Are you shipping as normal due to COVID-19?

Yes, we are shipping all orders as normal. However, minor delays are possible when shipping international that are outside of our control.
If you have any concerns about delivery times, or any matters with customs/duties etc. please contact us on


Do I need to have the original packaging to return an item?

No, you can use any mailing bag to return your items.
However, please follow our instructions here on how to return an item safely.

Can all items be shipped internationally?

Yes, all items can be shipped to any country on our shipping list.


Do you ship to the EU/Europe?

Unfortunately, we do not ship to the EU. However, we are working hard to come up with a solution that makes it easier for EU customers to shop with us.


How do I become a Brand Ambassador?

Interested in joining Team StoneWolf? Email us here.


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